物流政策

Shipping Policy
 
Store Name: Wuhan Croco Atelier Trading Co., Ltd.（武汉迪鳄尚品商贸有限公司）
Effective Date: 2026-04-22
Ships From: Mainland China
Ships To: United States (50 states + Puerto Rico)
 
I. Order Processing Time
 
- All items are made-to-order. Standard orders will be processed and shipped within 10–20 business days after payment (excluding weekends and Chinese public holidays).
- Daily order cutoff: Orders placed after 17:00 (Beijing Time) will be processed on the next business day.
- During peak seasons (Black Friday, Christmas, Chinese New Year), processing time may be extended to 4–6 business days. We will announce in advance and notify you by email.
- Shipping notification: A tracking number will be sent via email within 24 hours after shipment. Tracking information is usually activated within 24–48 hours.
 
II. Shipping Zones
 
✅ We deliver to: 50 US states, Puerto Rico
❌ We do NOT deliver to: APO/FPO military addresses, Guam, US Virgin Islands, American Samoa, and other overseas territories.
 
III. Shipping Methods, Time & Cost
 
Economy Shipping
 
- Carrier: Yancao Consolidation / Junfeng Consolidation or similar China-US economic lines
- Estimated delivery time: 10–15 business days
- Tracking: Full tracking available
- Shipping fee: Free shipping
 
Note: The above times are estimates and do not include delays caused by customs clearance, holidays, weather, customs inspections, or other force majeure events.
 
IV. Customs, Duties & Taxes
 
- This store ships under DDU (Delivered Duty Unpaid) terms. All US import duties, taxes, customs clearance fees, storage fees, agency fees, etc., are the buyer’s responsibility.
- US Policy: Starting 2026, the $800 duty-free exemption has been removed. All packages may be subject to tax.
- Declaration: We will truthfully declare the item description, HS code, value, and country of origin. Any seizure, fines, or return due to under-declaration or false declaration shall be borne by the buyer.
- Customs cooperation: The buyer must cooperate with customs to provide clearance documents. Any loss due to buyer reasons (incomplete information, refusal to accept, non-payment of taxes) resulting in return or destruction shall be borne by the buyer.
 
V. Address Changes & Order Interception
 
- Addresses can be modified free of charge by contacting customer service before shipment. No address changes or package interception will be allowed after shipment.
- If delivery fails or is returned due to an incorrect or incomplete address, the buyer shall bear the cost of re-delivery.
 
VI. Lost & Damaged Shipments
 
- Lost packages: A lost-package investigation can be filed if no delivery update is available more than 45 days after shipment. We will reship or issue a refund upon verification.
- Damaged items: Report within 48 hours of delivery with photos of outer packaging, damaged items, and tracking number. We will assist in filing a claim with the logistics provider.
- Exclusions: Force majeure, customs delays, buyer refusal, and incorrect addresses are not covered under compensation.
 
VII. Returns & Refunds
 
- Returns for change of mind are not accepted for orders shipped from China to the United States.
- Defective or wrong items: Contact customer service and provide proof within 7 days of delivery. We will arrange reshipment or refund. All return-related costs shall be borne by the buyer.
- Return shipping: The buyer is responsible for return shipping fees for returns not caused by store error.
 
VIII. Prohibited Items
 
The following items cannot be shipped to the US or require additional approval:
 
- Liquids, powders, pastes, aerosols, cosmetics, perfumes
- Electronic products with batteries or magnetic components (must comply with UN38.3)
- Food, health supplements, pharmaceuticals, CBD, e-cigarettes, vaping products
- Counterfeit, trademark-infringing, or regulated items
 
IX. Contact Us
 
Customer Service Email: bc64605403@gmail.com
Working Hours: Monday–Friday, 9:00–18:00 (Beijing Time)
Response Time: Within 24 hours